Health Delivery

Arriving early (15 minutes before your appointment time) helps to complete paperwork and computer processing. A consent form for care/treatment must be signed and privacy information must be reviewed and signed. We will copy your driver’s license and any insurance cards.

We have converted to electronic medical records at nearly all of the HDI sites. We will ask you questions related to your medical history so that the information can be entered into your electronic chart. Support staff and providers use laptop computers during your visit to document your care, orders, and prescriptions. Your first appointment may be longer in order to review your health history, perform any needed exam, and enter information into the computer. If you have a complex medical history, we may only be able to address one or two health issues at each visit. Your vital signs (blood pressure, pulse, respiration, temperature) and height and weight will be measured – one or all of these may be measured at each visit.

Please have any lab tests (if ordered by your provider at your previous appointment) done a few days before your appointment. The results can then be reviewed and discussed with you during your appointment.

If you have paperwork or forms that need to be completed by your provider, please bring the forms with you. There is often a physical exam that is necessary before a form can be completed. The provider may ask that you leave the form and we will call you when it is completed.

It helps us be more efficient with your care if you request all medication refills at the time of your visit. Check your medication bottles before your appointment so you know which of your medications need to be refilled. It is important to follow up with your healthcare provider in the timeframe that is suggested. Most providers will write prescriptions and enough refills to last until your next appointment.

We have a team of providers that work together to provide Patient Centered medical care. You should be assigned to one provider that is considered your Primary Care Provider (PCP) – this may be a Physician (doctor), Nurse Practitioner (NP), or Physician Assistant (PA). Most of your appointments should be with this PCP. However, on occasion, you may need to be seen on a day that your PCP is not available. There are other providers that will fill in and see to your medical care.

Transportation is available to get HDI patients to and from their appointments at our Health Delivery, Inc. sites. Call (989) 755-2053 between 8:00 a.m. and 4:00 p.m. for more information and scheduling.